Last updated: October 29, 2026
1. Information We Collect
When you place an order or contact us, we may collect information you choose to provide, such as a parent or guardian’s email address, a child’s first name and age range, details about a positive achievement or good behavior, a desired gift, and other instructions needed to personalize the video.
Please do not submit a child’s full name, home address, school, phone number, photographs, or other sensitive information unless a specific feature clearly requires it. Our service is intended to be purchased and managed by a parent or legal guardian.
2. How We Use Information
- To personalize and deliver the digital Santa video you request.
- To respond to customer-service questions and resolve delivery or technical issues.
- To process orders and help prevent fraud or misuse.
- To maintain, secure, and improve our service where permitted by law.
3. Payments
Payments may be processed by a third-party payment provider, such as Stripe, if enabled at checkout. Payment details are handled by that provider under its own privacy and security terms. We do not intend to store complete payment-card numbers or security codes on our website.
4. Sharing Information
We may share the minimum information needed with service providers that help us process payments, create or deliver videos, host the website, or provide customer support. We do not sell children’s personal information. We may disclose information when required by law or when reasonably necessary to protect our users, service, or legal rights.
5. Children’s Privacy and Parent Control
Parents or legal guardians should submit order information on a child’s behalf. If you believe a child has provided personal information directly to us without appropriate permission, contact us so we can review the request and take appropriate action.
6. Retention and Security
We retain information only for as long as reasonably needed for order fulfilment, customer support, recordkeeping, security, and legal obligations. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
7. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of information you provided, subject to applicable law and records we are required to retain. We may need to verify that you are the parent, guardian, or account holder making the request.
8. Third-Party Services and Links
Our website may rely on third-party services. Their processing is governed by their own terms and privacy notices. We are not responsible for the privacy practices of websites we do not operate.
9. Changes to This Policy
We may update this policy as our service changes. The updated version will be published on this page with a revised “Last updated” date.
10. Contact
For privacy questions or requests, email support@dearsantamagic.com.